Last updated: 9 October 2026
1. Introduction
Welcome to NKWAPI.COM (“NKWAPI,” “we,” “our,” or “us”). NKWAPI.COM provides WhatsApp marketing and business messaging tools that enable businesses to manage contacts, send broadcast messages, run marketing campaigns, and communicate with customers. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, register for an account, purchase services, or use our platform.
2. Information We Collect
Depending on how you use our services, we may collect account details such as name, business name, email address, mobile number, login and account preferences; contact and messaging information such as customer names and phone numbers, uploaded contact lists, message content, templates, campaign information, delivery status and engagement information where available; transaction references, subscription details, invoices and payment status; and technical information such as IP address, browser and device details, access logs, cookies and diagnostics.
3. How We Use Information
We use information to create and manage accounts; provide messaging, contact and campaign tools; process subscriptions and payments; provide customer support; send important service, billing and security notices; prevent fraud, abuse and unauthorized access; troubleshoot and improve our services; and comply with applicable legal obligations. We do not use uploaded customer contact lists for unrelated marketing unless we have an appropriate lawful basis and provide any required notice or obtain required permission.
4. WhatsApp and Third-Party Providers
Service delivery may involve WA Mantra, WhatsApp, Meta, hosting providers, payment processors and other technology providers. Information may be shared with them when reasonably necessary to activate accounts, process messages, maintain integrations, complete payments, provide support or secure the service. These providers may process information under their own terms, privacy policies and contractual arrangements. NKWAPI.COM does not own or control WhatsApp or Meta.
5. Customer Responsibilities and Consent
If you upload or import customer information, you are responsible for having the necessary permissions or lawful grounds to use it; providing notices where required; sending messages only to recipients you are permitted to contact; keeping relevant permission records; respecting opt-out requests and communication preferences; and suppressing contacts who no longer wish to receive messages.
6. Sharing Information
We may share information with service providers supporting hosting, messaging, analytics and technical operations; payment processors; authorized support personnel; government authorities where legally required; professional advisers where necessary; and a successor entity in connection with a lawful restructuring or business transfer, subject to applicable requirements. We do not sell personal information merely because it is processed through our platform.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, meet legal obligations and protect our platform. When information is no longer required, we will take reasonable steps to delete or anonymize it, subject to legal requirements and technical limitations.
8. Data Security
We use reasonable technical and organizational measures intended to protect information against unauthorized access, disclosure, alteration, loss or misuse. No internet transmission or electronic storage system can be guaranteed completely secure. Users are responsible for protecting their login credentials and notifying us of suspected unauthorized access.
9. Cookies
We may use cookies and similar technologies to maintain sessions, remember preferences, improve performance, analyze usage and support security. You can manage cookies through browser settings, although disabling some cookies may affect functionality.
10. Your Privacy Rights
Subject to applicable law, you may request access to, correction of or deletion of personal information associated with your account. You may also withdraw consent where processing relies on consent, subject to legal and contractual limitations. Contact support@nkwapi.com. We may need to verify your identity before acting on a request. If information concerns your own customers, we may direct you to make the request through your business account where appropriate.
11. Children's Privacy
NKWAPI.COM is intended for business and professional use and is not designed to solicit personal information directly from children. Users must not upload children's personal information or target children unlawfully. Where law requires parental consent or additional safeguards, users must comply.
12. International Transfers
Some service providers may process or store information outside your country of residence. Where applicable, we will take reasonable steps to ensure such processing follows relevant legal requirements and contractual safeguards.
13. Changes to This Policy
We may update this policy to reflect changes in our services, technology, business practices or applicable law. The updated version will be published on this page with a revised date. Where required, we will provide additional notice or obtain consent.
14. Contact Us
For privacy-related questions, requests or complaints, contact support@nkwapi.com or visit https://nkwapi.com.