Last updated: 9 October 2026
1. Introduction
This policy explains when customers may request cancellations, refunds or payment corrections for services purchased from NKWAPI.COM. Our services include digital software, WhatsApp marketing tools, broadcast messaging, subscriptions and related services that may depend on third-party providers.
2. Subscription Cancellation
Request cancellation by emailing support@nkwapi.com. Unless a different arrangement is stated at checkout or in your order, cancellation will stop future renewals once processed. Cancellation does not automatically entitle you to a refund for the current billing period. Paid access may continue until the end of the current period unless otherwise specified. Fees for periods already used are generally non-refundable, subject to applicable law. Disclosed minimum commitments or special cancellation conditions apply only to the extent legally enforceable.
3. General Refund Eligibility
Refunds or other remedies may be available for verified duplicate payments; service activation failures attributable to NKWAPI.COM that cannot be resolved or supplied within a reasonable period; incorrect billing; services expressly included in an order but not provided; and any other circumstance where a remedy is required by applicable law. We will investigate the facts and determine an appropriate remedy.
4. Generally Non-Refundable Situations
Subject to applicable law and the circumstances of the purchase, refunds will generally not be available for subscription periods already used; digital services activated and made available as purchased; consumed messaging credits; campaigns or messages already processed; third-party charges already incurred; account restrictions resulting from customer violations; poor campaign performance or failure to generate sales; changed business requirements after correct delivery; or failure to use a service during its subscription period. Service failures, billing errors and exceptional circumstances will be reviewed individually.
5. WhatsApp Delivery and Credits
Message delivery may depend on recipient availability, account status, template approval, provider restrictions and other factors outside our control. A message submitted, queued or accepted for processing may not be delivered. Where reliable provider evidence confirms failed delivery and an adjustment is available under the applicable service arrangement, we will assess the transaction and apply any eligible credit or refund. Third-party charges already incurred are not automatically refundable because a recipient does not respond or a campaign does not achieve the desired result.
6. Third-Party Restrictions
If WhatsApp, Meta, WA Mantra or another provider restricts an account due to customer conduct, spam, policy violations or other account-specific issues, the restriction does not automatically qualify for a refund. If a service becomes unavailable because of a third-party issue unrelated to customer misconduct, we will review whether a credit, extension, refund or other remedy is appropriate, subject to law and our contractual commitments.
7. Refund Request Period
As a standard support procedure, please submit refund requests within 7 calendar days of the relevant payment. Later requests may still be considered where required by law or where circumstances justify review, including duplicate payments, unresolved activation failures or verified billing errors. This administrative request period does not remove or shorten any mandatory statutory rights.
8. How to Request a Refund
Email support@nkwapi.com and include your registered name and email address, order ID or transaction reference, purchase date and amount, service purchased, explanation of the issue, and relevant payment confirmation or supporting evidence. Do not send passwords, full card numbers or unnecessary sensitive information. We may request additional information reasonably necessary to verify the transaction.
9. Review and Processing
We will review requests within a reasonable period. If approved, refunds will generally be issued to the original payment method where possible. Processing times may depend on payment providers and banks; legally required deadlines take precedence over general estimates. We will notify you if further information is needed or if a request is declined.
10. Payment Disputes
If you believe a transaction is incorrect, contact support@nkwapi.com so we can investigate. Nothing in this section prevents you from exercising rights available through your bank, payment provider or applicable law. We may provide relevant transaction records to a payment processor when responding to a genuine dispute.
11. Policy Changes
We may update this policy to reflect changes in services, payment arrangements or applicable law. The latest version will be published on this page with a revised date. Changes apply subject to applicable law and rights already accrued under an existing purchase.
12. Contact
For cancellation requests, billing questions or refund assistance, email support@nkwapi.com or visit https://nkwapi.com.